Easy No Hassle Returns - Collection from your home or work
We are now offering easy / no hassle returns on all products. There is a small charge of £10/€10 for collection of smaller items such as Car Seats or Strollers. Larger items such as Double Strollers, Travel Systems or Cotbeds incur a charge of £20/€20. All other smaller products incur a charge of £10/€10. This is a premium service where our courier partner DPD will collect the product from your home, a neighbor or your place of work on a day of your choosing.
Why do we charge? We only charge the customer a small fraction of what the cost would normally be for a courier home collection. We are sold exclusively online so we want our customers to be 100% happy and committed to our products by trying them out in their own home before using fully. So why not try Infababy today. You will like us, or your money back – minus the small collection fee. If for any reason the item is not to your liking then carefully repack it and email us help@infababy.com requesting an Easy No Hassle Return. Please note: items being returned must be fit for resale. You can take the items out of the packaging and put them together to see what they are like but they cannot be used outdoors (strollers, travel systems) or in a vehicle (car seats) etc. If you do not wish to use this service you can of course return your item using a courier service of your own choosing but any costs associated with that service must be fully borne by the customer.
While we offer low
cost collection costs for customers who, in the unlikely event want to return an item it
is imperative that the customer fully cooperates with the courier and Infababy
regarding the collection time/date. As we are charged by the courier for attempting to
collect a parcel, if the collection is not successful and we need to reorder a
collection we will need to charge you again for each subsequent attempt. When a
date is provided for collection DPD will collect on that specific day so its
important you ensure someone is home on that day to hand over the parcel,
otherwise a new date will have to be ordered and charged for.
30 Day Money Back Guarantee (Cooling off period).
If you are not 100% happy with your product then you can send it back to Infababy® without a reason for the return within 30 days of receiving your item. Please note you must email our returns department help@infababy.com requesting a returns code. This returns code must be labelled on items being issued back to Infababy®. When the item has been received by us we will inspect it thoroughly to ensure the product is fit for resale. Please note, if sending products back to Infababy® the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer. After inspection and the product is in a resale condition we will issue a full refund. Shipping costs sending products back to Infababy® must be borne by the customer or alternatively you can use our home collection service as detailed above in the Easy No Hassle Returns section. We value your custom and we endeavour to resolve all queries as quickly as possible. Your statutory rights are not affected.
After the cooling off period.
If you are not 100% happy with your product and it is received by Infababy® after the 30 days cooling off period then as above, we will inspect the item thoroughly to ensure the product is fit for resale. Please note you must email our returns department help@infababy.com requesting a returns code. This returns code must be labelled on items being issued back to Infababy®. Please note, if sending products back to Infababy® the packaging and product must also be in the same condition as received. If the item is not in resalable condition then the return application will be cancelled/revoked indefinitely. Collection of the item must then be arranged by the customer. After inspection and the product is in a resale condition we will issue a refund less a 10% charge (to cover administration, restocking & costs). Shipping costs sending products back to Infababy® must be borne by the customer or alternatively you can use our home collection service as detailed above in the Easy No Hassle Returns section. . We value your custom and we endeavor to resolve all queries