Easy No Hassle Returns - Collection from your home or work
*Please note we are not offering home collections from the UK temporarily as per our couriers instructions. All couriers have suspended collections until further notice due to the large backlog of orders awaiting delivery to the UK and from the UK to Ireland. We are working hard with the couriers to find a solution to be able to offer low cost collections. We will update this page when we know more. We estimate this to be resolved by March 1st 2021.
We
are now offering easy / no hassle returns on all products. There is a
small charge of £10/€10 for collection of smaller items such as Car
Seats or Strollers. Larger items such as Double Strollers, Travel
Systems or Cotbeds incur a charge of £20/€20. All other smaller products
incur a charge of £10/€10. This is a premium service where our courier
partner will collect the product from your home, a neighbor or your
place of work on a day of your choosing.
Why do we charge? We only charge the customer a small fraction of what the cost would normally be for a courier home collection. We are sold exclusively online so we want our customers to be 100% happy and committed to our products by trying them out in their own home before using fully. So why not try Infababy today. You will either like us, or get your money back – minus the small collection fee. If for any reason the item is not to your liking then carefully repack it and email us help@infababy.com requesting an Easy No Hassle Return. Please note: items being returned must be fit for resale. You can take the items out of the packaging and put them together to see what they are like but they cannot be used outdoors (strollers, travel systems) or in a vehicle (car seats) etc. If you do not wish to use this service you can of course return your item using a courier service of your own choosing but any costs associated with that service must be fully borne by the customer.
While we offer low
cost collection costs for customers who, in the unlikely event want to return an item it
is imperative that the customer fully cooperates with the courier and Infababy
regarding the collection time/date. As we are charged by the courier for attempting to
collect a parcel, if the collection is not successful and we need to reorder a
collection we will need to charge you again for each subsequent attempt. When a
date is provided for collection, our courier will collect on that specific day so its
important you ensure someone is home on that day to hand over the parcel,
otherwise a new date will have to be ordered and charged for.
30 Day Money Back Guarantee (Cooling off Period).
If
you are not 100% happy with your product then you can send it back to
Infababy® without a reason for the return within 30 days of receiving
your item. Please note you must email our returns department
help@infababy.com requesting a returns code. This returns code must be
labelled on items being issued back to Infababy®. When the item has been
received by us we will inspect it thoroughly to ensure the product is
fit for resale. Please note, if sending products back to Infababy® the
packaging and product must also be in the same condition as received. If
the item is not in resalable condition then the return application will
be cancelled/revoked indefinitely. Collection of the item must then be
arranged by the customer. After inspection and the product is in a
resale condition we will issue a full refund. Shipping costs sending
products back to Infababy® must be borne by the customer or
alternatively you can use our home collection service as detailed above
in the Easy No Hassle Returns section. We value your custom and we
endeavour to resolve all queries as quickly as possible. Your statutory
rights are not affected.
After the Cooling off Period.
If
we receive your unwanted purchase after the 30 days cooling off period
then as above, we will
inspect the item thoroughly to ensure the product is fit for resale.
Note you must email help@infababy.com
requesting a returns code before shipping your item back to us. This
returns code must be labelled on all parcels. Please note, if sending
products back to
Infababy® the packaging and product must also be in the same condition
as received. If the item is not in resellable condition then the return
application will be cancelled/revoked indefinitely. Collection of the
item must then be arranged by the customer. After inspection and the
product is in a resellable condition we will issue a refund less a 10%
charge (to cover administration, restocking & costs). Shipping costs
sending products back to Infababy® must be borne by the customer or
alternatively you can use our home collection service as detailed above
in the Easy No Hassle Returns section. We value your custom and we
endeavor to resolve all queries as quickly as possible. Your statutory
rights are not effected.
730 Day Returns
Once you have valid proof of purchase in the form
of a receipt, invoice or similar then you can avail of our amazing 2
year returns policy. Unfortunately Infababy® cannot accept credit card
statements as a form of proof of purchase. We offer a full 2 years
return on all unopened, unused items, still in their unopened boxes. The
boxes must be undamaged and the box and product therin must be fit for
resale. The product must also be still available to purchase from the
manufacturer at the time of return. Fees apply please see above"After
the cooling off period"
Express Priority Shipping
Whilst we offer free standard
delivery on orders over £45/€50, we also offer a paid shipping service
called Express Priority Shipping. This is a quicker service and your
order will be shipped and processed ahead of all non-priority shipments.
All orders under £45/€50 are automatically shipped via Express Priority
Shipping (Express shipping charges apply and are refundable if you
return your order). Please note: Where you have the choice of Free
Shipping or Express Priority Shipping and you opt for the the Express
Priority Shipping, the shipping costs are non-refundable.
Returned to sender & Undeliverable Shipments
There will be
a nominal administration charge of £10 / €10 to the customer if a parcel is
attempted to be delivered and being shipped back to Baby Gear Ltd as
"Return to Sender". Reasons a parcel can be marked as "Return to Sender"
include but are not limited to the following reasons:
Customer failed to collect the parcel
at the local post office after the parcel was attempted to be delivered
to the customer.
Customer changed their mind on purchase and refused to sign for the delivery.
Customer was not available to sign for the purchase and the courier company sent the goods back to Infababy.
Addresses which are "Undeliverable" will incur the full cost of shipping to addressee.
The above charge will be deducted from the order refund once we have the goods back in our possession.
Please note:
• Under no circumstances should an item be returned to Infababy without a returns code issued to you by Infababy.
• All items purchased via the website must be returned through the appropriate channels as outlined above.
•
Any items to be returned to Infababy remain the property of the
customer until a full returns inspection and verification has been
carried out. After which Infababy® reserves the right to refuse the
returned item(s).
• Where a refund has been authorised due to
unavailability of goods or return of faulty goods, please allow up to 10
working days for funds to appear into your account. Infababy will issue
refunds within 48 hours of authorisation will not
be held responsible for any delays with funds being credited to your
account as this is the responsibility of your issuing bank.
• In
the event that Infababy® is arranging a collection or pick up from a
customer where an arrangement for collection has been made, and should
the couriers be unable to collect for reason being the fault of the
customer resulting in another collection to be required, additional fees
will incur to pay for the couriers failed collection attempt.
•
Goods which are attempted to be delivered and then returned to sender
will incur an administration charge which is non-negotiable. We provide
tracking data to insure customers know when to expect their orders.
These must be frequently checked and if "attempted delivery" is noted on
the tracking details then the customer must contact the courier company
immediately to ensure the goods do not go back to us as "Return to
Sender"
