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Frequently Asked Questions

We wish to inform all of our customers that deliveries are on schedule to be delivered as per usual despite the current Covid-19 Pandemic. As Infababy supply much needed equipment to parents in these unprecedented times we are still functioning to near full capacity to honour all online orders. Our couriers are also still committed to delivering all parcels unless otherwise notified. Further to this please note that there could be a small delay on the side of the 3rd party couriers. This could add 1 or 2 days delay on receiving your order. Other than that all operations are functioning as normal.

As all of our UK orders are shipped from the UK, Brexit will have no implications on any orders. There will be seamless delivery on all UK orders. Our logistics hub will ship your UK order from our shipping hub in Liverpool. We are now offering next day delivery to all UK mainland addresses. There will be no delays due to Brexit and there will be no tax or duties to be paid on delivery. Our UK hub address: Unit B1 Graylaw Industrial Estate, Wareing Road, Liverpool, Merseyside, L9 7AU, United Kingdom

No taxes or duties will have to be paid as all orders placed by our UK customers are shipped from the UK.

You do not need to create an account when placing your order. You can place an order as a guest on our site. Please note in order to track the status of an order it is recommended to create an account where you can log in at any time to check the current status.

We currently accept Visa, Mastercard and PayPal. For any other payment not listed please contact us. 

All UK orders are delivered by Parcel Force. When your order is shipped we will email you with your tracking data and the details of your shipment so you can track your parcels. It is important to be home at the time of delivery as the parcel(s) will be sent back to our warehouse if they are unable to deliver the parcel(s).

Standard shipping within the UK will take 1-3 business days. In addition to this we can also offer next day delivery for items marked as in stock if being delivered to the UK. All orders for next day delivery must be placed before 2pm Monday-Thursday. Weather can impact on deliveries depending on your location. 

All of our products are covered under a warranty of at least 12 months. Selected products are covered under an extended 3-year warranty. Please contact us for more information or see our returns policy in the footer.

We are online only meaning we do not have any physical locations in order to see our products. But we do offer a full 12 month guarantee that if you do not like your product you can send it back to us for a full product refund. We show as many photos as possible of all of our products and have verified reviews of the products published on our website and on Trustpilot. We recommend if you are in any doubt to read over our reviews and make an informed decision. Our prices are low because we do not have any middle-men, i.e; shop accounts which would show a higher price. This will not effect your statutory rights.

Our prices are low because we are online only and do not have the expense of having physical stores. We also sell direct to customers without any middle-men, i.e; shop accounts. If shops stocked our products there would have to be a margin added onto the price of the product by the shop in order for the shop to make profit. By selling direct to the end user we can keep our prices low.



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