Premium Delivery Service:
We provide a fully tracked courier delivery service as standard on all orders. Prior to your delivery you will receive an email with your tracking number/s, details on how to track your order and the courier details. Orders in the United Kingdom mainland will be shipped from our Liverpool depot and delivered by ParcelForce Worldwide. We provide this delivery service for free on all orders above £45.
Next Day Delivery:
Whilst we offer free standard delivery on orders over £45, we also offer a paid shipping service called Next Day Delivery. This is a quicker service and your order will be shipped and processed ahead of all non-priority shipments. All orders under £45 are automatically shipped via Next Day Delivery (shipping charges apply and are refundable if you return your order). Please note: Where you have the choice of Free Shipping or Next Day Delivery and you opt for the Next Day Delivery, the shipping costs are non-refundable.
We currently offer FREE shipping in the UK on any order over
£45. Or a premium delivery service as per above Next Day Delivery.
When your order is shipped we will email you with your tracking data and
the details of your shipment so you can track your parcels. Please be aware
that some of our 3in1 travel systems are packed in two separate parcels, one
for the travel system and the other for the car seat and they may arrive on
different days. This is the same for multiple products ordered together. Multiple products arriving on different days are solely down to the courier and is out of our hands. Once you have received your tracking details from us you may be
able to track the shipment on the courier's website. If you have any queries in
relation to your shipment it is recommended to contact the courier as the
parcel would no longer be in Infababy's possession. Our courier details are
below:
ParcelForce Worldwide (UK mainland Customers)
Phone: 0044 (0)344 8004466
Website: https://www.parcelforce.com
Tracking Link: https://www.parcelforce.com/track-trace
Contact Link: https://www.parcelforce.com/contact-us
Northern Ireland:
Due to changes from Brexit, Northern Irish orders must be placed on infababy.ie and will be shipped from our warehouse in Ireland.
Delivery Times:
The following delivery times are for items that are IN STOCK at the time
of purchase. Items that are ordered before 12pm noon/midday on a business day will result in
the following approximate timescales for delivery to your door. Please see the
availability information on the product listing page for the current stock
status.
Some items may be available for PRE-ORDER so the delivery times apply from when the goods arrive into stock in our warehouse and are then shipped. The PRE-ORDER feature allows you to reserve the item before the stock arrives into our warehouse.
UK Standard Shipping (FREE): 1-3 business days
UK Next Day Delivery (£4.95): 1 business day if ordered by 12pm noon/midday*
Please note:
All orders are shipped at 12pm daily. If your
order is placed before 12pm on a business day then your order will be shipped at
12pm that day. If your order is placed after 12pm on any given business day then
your order will be shipped at 12pm the next business day.
Shipping only takes place when we are open on
a business day. Shipping does not take place on weekends, bank holidays, or
other national holidays.
If you have paid for express postage and we have not met the
timescales mentioned as above we will refund your priority shipment postage
costs. Only applicable if we have shipped over the above mentioned timescales,
not below.