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Delivery Information

***DELIVERY UPDATE REGARDING BREXIT***

On 31st December 2020 the UK will leave the EU. You can rest assured that any orders placed on our website before or after Brexit will not be affected in any way. Infababy operates in the UK and Ireland and the price you pay on our site is the full price including all local taxes and duties. You will not incur any additional charges upon delivery, Guaranteed! Our warranty, aftersales support and returns procedures are all still fully supported.


***DELIVERY UPDATE REGARDING COVID19***

Due to the current pandemic we want to inform all of our customers deliveries are on schedule to be delivered as per normal.

As Infababy supply much needed equipment to parents in these unprecedented times we are still functioning to near full capacity to honour all online orders. Our couriers are also still committed to delivering all parcels unless otherwise notified.

Further to this please note that there could be a small delay on the side of the 3rd party couriers. This could add 1 or 2 days delay on receiving your order. Other than that all operations are functioning as normal. Most staff are working remotely, but that will not slow down our service to our customers. 

We will keep this page updated should there be any changes to our service regarding COVID-19.

As this situation can change at any time please keep up to date with us on our delivery page. 

Stay Safe. Infababy.


Our Deliveries Explained in Detail:

Premium Delivery Service:

We provide a fully tracked courier delivery service as standard on all orders. Prior to your delivery you will receive an email with your tracking number/s, details on how to track your order and the courier details. Orders in the United Kingdom will be delivered by ParcelForce Worldwide and orders in the Republic of Ireland will be delivered by GLS Couriers. We provide this delivery service for free on all orders above £45 / €50.

Delivery Rates:

We currently offer FREE shipping to the UK and Ireland on any order over £45 / €50. Orders below this value are charged at £10 / €10 per order.

We also ship to Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal (Mainland), Slovakia, Slovenia, Spain (Mainland), Sweden. The shipping charge is €30 per item.

When your order is shipped we will email you with your tracking data and the details of your shipment so you can track your parcels. Please be aware that some of our 3 in 1 travel systems are packed in two separate parcels, one for the travel system and the other for the car seat and they may arrive on different days. Once you have received your tracking details from us you may be able to track the shipment on our courier's website. If you have any queries in relation to your shipment it is recommended to contact the courier as the parcel would no longer be in Infababy's possession. Our courier details are below:


ParcelForce Worldwide (UK Customers)

Phone: 0044 (0)344 8004466

Website: https://www.parcelforce.com

Tracking Link: https://www.parcelforce.com/track-trace

Contact Link: https://www.parcelforce.com/contact-us


GLS (Ireland Customers)

Phone: 00353 (0)1 8606200

Website: https://gls-group.eu/IE/en/home

Tracking Link: https://gls-group.eu/IE/en/your-parcel/track-trace

Contact Link: https://gls-group.eu/IE/en/contact


Delivery Times:

The following delivery times are for items that are IN STOCK at the time of purchase. Items that are ordered before 2pm on a business day will result in the following approximate timescales for delivery to your door. Please see the availability information on the product listing page for the current stock status.

Some items may be available for PRE-ORDER so the delivery times apply from when the goods arrive into stock in our warehouse and are then shipped. The PRE-ORDER feature allows you to reserve the item before the stock arrives into our warehouse. 


UK Standard Shipping: 2-5 business days ***Currently 5-10 days due to courier backlog in the UK regarding Brexit and Covid19***

UK Priority Express Shipping: 2-3 business days ***Currently 5-10 days due to courier backlog in the UK regarding Brexit and Covid19***


Ireland Standard Shipping: 1-3 business days

Ireland Priority Express Shipping: 1 business day


Greater Europe Standard Shipping: 5-14 business days

Greater Europe Priority Express Shipping: 5-7 business days

 

Please note: In some very rare instances for countries outside of the EU your parcel may get delayed in border customs but this is completely out of our control and this usually adds less than 1-2 days to your expected delivery date.

We may be able to deliver parcels to outside of Europe. Please contact us for more information and pricing. 

All orders are shipped at 2pm daily. If your order is placed before 2pm on a business day then your order will be shipped at 2pm that day. If your order is placed after 2pm on any given business day then your order will be shipped at 2pm the next business day.

Shipping only takes place when we are open on a business day. Shipping does not take place on weekends, bank holidays, or other national holidays.

If you have paid for express postage and we have not met the timescales mentioned as above we will refund your priority shipment postage costs. Only applicable if we have shipped over the above mentioned timescales, not below.